Privacy Policy – Care to Change Pty Ltd
Care to Change Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Care to Change is committed to upholding the 2014 Australian Privacy Principles outlined below:
Australian Privacy Principle 1 — Open and transparent management of personal information.
Australian Privacy Principle 2 — Anonymity and pseudonymity.
Australian Privacy Principle 3 — Collection of solicited personal information.
Australian Privacy Principle 4 — Dealing with unsolicited personal information
Australian Privacy Principle 5 — Notification of the collection of personal information
Australian Privacy Principle 6— Use or disclosure of personal information.
Australian Privacy Principle 7 — Direct marketing
Australian Privacy Principle 8 — Cross-border disclosure of personal information.
Australian Privacy Principle 9 — Adoption, use or disclosure of government-related identifiers
Australian Privacy Principle 10 — Quality of personal information
Australian Privacy Principle 11 — Security of personal information
Australian Privacy Principle 12 — Access to personal information
Australian Privacy Principle 13 — Correction of personal information
A broader summary of the privacy principles can be found here.
This policy sets out how we collect and treat your personal and sensitive information. “Personal information” is information we hold which is identifiable as being about you. Including but not limited to:
- Name
- Address
- Date of Birth
- Email address
- Phone number.
“Sensitive information” is information or an opinion about an individual’s political opinions, religious beliefs, criminal record, sexual orientation, and health information. Where Sensitive information is required, this will be done with your consent.
You do not have to provide us with your personal information. Where possible, we may give you the option to interact with us anonymously or with the use of a pseudonym.
Collection of personal and sensitive information
Care to Change Pty Ltd will only collect personal and sensitive information relating to a participant or their advocates in order to provide supports to an individual. Care to Change Pty Ltd will, from time to time, receive and store personal information entered onto our website, provided to us directly or given to us in other forms. You may choose to provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. Additionally, we may also collect any other information you provide while interacting with us.
Should you choose not to provide us with your personal information, we may not be able to provide you with our services or interact with you.
How we collect your personal and sensitive information
Care to Change Pty Ltd collects personal and sensitive information from you in a variety of ways, including when you interact with us electronically or in person, through text message or over the phone, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
Use of your personal and sensitive information
Care to Change Pty Ltd may use personal and sensitive information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. Care to Change Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
Disclosure of your personal or sensitive information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Care to Change Pty Ltd, www.caretochange.com.au, its customers or third parties. Information that we collect is currently all stored, processed or transferred between parties located in Australia. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
Security of your personal or sensitive information
Care to Change Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Access to your personal or sensitive information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee of $50.00 is payable for the provision of information. We work to ensure your personal information as up to date as possible. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at [email protected]. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected], or PO Box 620, Mt Gravatt, Queensland, 4122. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.
Website
When you come to our website (www.caretochange.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies
We may from time-to-time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time-to-time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords, AdSense etc. These ads may appear on this website or other websites you visit.
Google Analytics
Our website uses Google Analytics (third-party service) to collect data including (but not limited to) anonymised IP addresses, location, language, device, browser and operating systems, service provider, data sessions, user interactions and how you reached our site. This data is used to understand how you use our website, so we are able to improve its design and functionality, determine the number of visitors to various parts of our site, and understand our audience’s needs.
Should you wish to opt out of Google Analytics tracing, you can use the Google Analytics Opt-out Browser Add-on provided by Google.
Third-party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Care to Change Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.